President & Co-founder, National Brokers Insurance Services Inc.
As with many entrepreneurs – Joyce has become a serial entrepreneur leading 5 organizations:
Joyce began her career over 30 years ago working with insurance companies. In 1998, Joyce and 2 female business partners formed National Brokers Insurance Services Inc.; an independent privately held brokerage with corporate head office located in Canada, providing connections to the international insurance world. National Brokers Insurance Services has established a reputation for challenging status quo to offer superior insurance products, expertise, strategic advice, exceptional service and a competitive advantage while managing clients’ risk exposure. Joyce notes that being a ‘full service brokerage’ is seen as the single biggest advantage. This entails the organizational culture which embraces rapid decision making, responsiveness and flexibility.
National Brokers Insurance follows a structured approach to building solid customer relations using an integrated team concept and business processes that enhance client service and retention. We strive to be consumer conscious and for many years we have been proud to be a paperless operation. We believe recruitment of the best and brightest employees, and continuous training and education are essential to providing superior customer service. Our culture fully engages and empowers coworkers to pursue personal development to better serve clients and achieve our company’s full potential.
We also cultivate strong relationships with insurers, select partnerships and alliances that expand our product and service offerings, global reach and support capabilities.
Our Vision, Values and Mission expectations and standards are clearly defined: Our company core values encompass excellence, quality, integrity and relationships.
Usher-Mesiano also launched Monarch Intermediaries Inc. after her own sister’s battle with cancer was influenced by a second opinion. As a managing general agent, Monarch Intermediaries Inc. is working with the Consortium, who in turn works with the patient’s local physicians anywhere in the world and returns a medical e-consultation within 5 business days. Companies view this service as an attraction and retention tool for employees and customers alike, while engaging and demonstrating care for those members. Monarch Intermediaries Inc. provides plans for corporations, insurers, banks, credit card issuers, governments and associations on an international basis.
Joyce is passionate about her vision, direction and community. Her organizations work along with various charitable organizations including Cancer, Community Hospice and ALS.